The quickest way to reach us. Send your question, your device and a photo of anything that is not working.
Contact
Contact us
Questions about subscriptions, setting up a device or something that stopped working all reach the same team.
Telephone
If you would rather talk it through than type, call the number below.
You may not need us at all
A good proportion of the questions we receive are already answered here.
Setting up a device
Step-by-step instructions for every platform we support, plus the order to troubleshoot in.
Frequently asked questions
Connections, devices, renewals, buffering and what to expect from picture quality.
Customer support
What we can help with, and how to describe a problem so it is solved in one exchange.